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Store Policies

The following item(s) are addressed on this page. You may click on each link to jump to the corresponding section:

Brief Privacy Policy
Secured Shopping
Payment Options
Online Order
Changes to Order
Return Policy
Exchange Policy
Product Eligibility
Request an Return
Return Package
Coupons and Gift Certificates
Back-orders
Shipping Addresses
Shipping Information
International Shipping
Order Processing
Delivery Dates
Non-deliverable Orders and Reshipping Orders
Track Your Order
Shipping Delays
Fraud and Theft
Right to Serve and Account Termination
Chargebacks
Policy Changes

 

Brief Privacy Policy
UrbanGlamJewelry.com’s policy is to respect and protect the privacy of our users. All personal information collected on this site is kept strictly confidential and not sold, reused, rented, disclosed, or loaned. Your personal information is used exclusively for the purpose of fulfilling your order and making your buying experience a success. Strict guidelines are adhered to in order to keep your personal information private. In an effort to provide the best service to our clients, UrbanGlamJewelry.com periodically sends out special offers and discounts via electronic notice (email). At any time you may unsubscribe to our noticesunsubscribe@lacelocswigs.com.

The complete privacy policy may be found by clicking here. (You will be taken to another page on this site.)

Secured Shopping
To ensure your shopping experience is safe and secure, our site is designed to use 128–bit Secure Socket Layer (SSL) encryption. This encryption keeps your personal information, including your credit card, secure from theft. Our site is also actively monitored 24x7 to make sure that we are always open, safe and ready for shopping.

Payment Options
We accept Western Union, Money Gram, Visa, Mastercard and Discover directly through our secured website. All orders placed with the payment option of Western Union or Money Gram are held for two (2) calendar days. If payment is not received for the order with this payment method the order is canceled and items are returned to stock. We accept eCheck through PayPal only.
 
We accept all credit cards (including American Express), and check through PayPal. PayPal is free. You do not need to have a PayPal account in order to pay with PayPal.

All Credit Card charges will appear as Lace Locs, Inc., Lace Locs or UrbanGlamJewelry.com.
All Credit Card charges will appear as WYNNENT when made through PayPal.

NOTE: Credit cards payments made directly through our secured website are authorized then charged upon order shipment. If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card. See Back Orders for more information.

Online Order
We use a secure server for your privacy and security. Online payment using the above mentioned credit cards can be made in the following way:
1. When you are ready to check out, you will be taken to a secure page and section of this site.
2. You will be asked to Create An Account if you do not have one. If you do have an account you will be asked to log into your account.
 
Changes to Order
We can only change or modify your order when your order is in a Pending status. We are unable to change or modify your order when in any other status.

Return Policy
All Bling Bargain Bin Items are Final Sales.
You have seven (7) calendar days from the day you receive your order to return it for a refund. An RMA (Return Material Authorization Number) is needed for every return. Guidelines are listed below.

Unfortunately, we do not honor returns for pierced earrings.

NOTE: Unauthorized returns (returns without a RMA number) will be refused and returned to sender unopened.

Exchange Policy
We do not exchange items. If you would like to exchange an item(s), request a RMA number and return your item(s) within the seven (7) calendar day period, and place a new order for the item(s) you want.

If you have any item(s) that are missing from your order, or were damaged upon arrival, please contact us and we will promptly arrange a replacement at no additional shipping cost to you.

Product Eligibility
Eligible item(s): must be in original and perfect condition (unaltered, unworn, undamaged, and with tags attached) and in original, undamaged packaging.

Item(s) not eligible for exchange: pierced earrings

If item(s) have been altered, worn, damaged, or tags/packaging tampered with, products will be ineligible and deemed unauthorized. We reserve the right to refuse an exchange thus deeming the purchase as unauthorized and a final sale. 

How to Request a Return
Requests for return must be made within seven (7) calendar days of receipt of item(s). Returns must be pre–authorized by UrbanGlamJewelry.com with an RMA (Return Merchandise Authorization) Number. Without an RMA the item(s) will be Returned to Sender package unopened. If your item(s) is Returned to Sender, we are not responsible for the successful redelivery of your item(s) back to you. If your item(s) happens to be lost or damaged by the original carrier (the carrier you chose during your return shipment) we are not responsible or liable. To ensure your return goes smoothly, please do the following only after you are sure your item(s) is eligible:

1. Complete our Return Merchandise Authorization form to request your RMA number. You will receive a n email response to your Return Merchandise Authorization form. This email response may include your RMA number and instructions on how to return your item(s). Please allow up to 2 business days for response. 
2. Return item(s) must be returned to us within seven (7) calendar days from receipt of the RMA number.

Once we receive your return package, please allow up to 10 business days for the return process to complete.

How to Prepare Your Return Package
Outside of Package:
1. The RMA number must be clearly marked on the outside of the shipping box. Packages with no visible RMA will be Returned to Sender unopened.
2. Ship item(s) in a sturdy cardboard box as damaged packages are ineligible for exchange.
3. Send package to:

Urban Glam
c/o Wynn Enterprises
Returns
500 N. Michigan Ave. 
Ste. 300
Chicago, IL 60611 

Inside of Package:
4. Your original invoice * Very Important
5. The reason for return

Coupons and Gift Certificates

UrbanGlameJewelry.com reserves the right to honor or not honor any of our coupons, gift certificates and discount codes. Additionally, we have the right to remove coupons, gift certificates and discount codes from any account made on UrbanGlamJewelry.com and for use on UrbanGlamJewelry.com.


Back-orders
If a back-order occurs on your item(s), we will hold your order for seven (7) calendars for the item(s) to be returned to stock. If your item(s) does not return to stock within this seven (7) calendar day period we will ship your partial order without this item(s) and ship the items in a seperate shipment when this item(s) returns to stock. If your item does not return to stock within fourteen (14) calendar days we will refund you for the unavailable item(s) via the payment method used. If you have any questions regarding a back ordered item please contact us.

Shipping Addresses
We only ship to the billing name and billing address on file with your credit card issuing company. We reserve the right to request signature confirmation for any order.

Shipping Information
While we allow you the option to select your carrier we reserve the right to use another carrier with comparable, trackable service for your shipment (example, we may choose to substitute USPS for UPS to some areas and we may use FedEx for international shipments).

Packages unable to be delivered because of customer errors in addressing, no response from a recipient after multiple delivery attempts or refused by the recipient will be returned to Urban Glam. by our carrier. A $10 return shipping fee is charged by our carriers for this service and will be deducted from any refund processed on a returned package. Shipping charges are nonrefundable.

International Shipping, Duties and Taxes
 Orders shipped to address outside of the United States are not subject to any sales taxes, but may be subject to applicable import duties, taxes and/or fees. Any such import duties, taxes and/or fees are solely the responsibility of the purchaser and are not included in the price of the product and/or any shipping charges.
 
For more information on importing goods into your country please contact the appropriate agency or service in your area.

We are not responsible for any duties, taxes, or additional charges that may be charged by Customs for any International deliveries.
 
Order Processing
Orders are processed within 24 hours of order placement. Contingent on in stock availability, orders are generally shipped within 48 hours of processing. Once shipped, orders arrive within the time frame for the shipping method selected (UPS, Federal Express, USPS) on the order form or during the checkout process.

NOTE: Credit cards are charged upon order placement. If we are unable to fulfill our obligation to ship any order, we will refund the unavailable item(s) via the payment method used for the amount of the order unfulfilled. Incorrect billing information and/or shipping to an alternate address may cause shipping delays, as information must be verified. Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.
 
Delivery Dates
Delivery dates cannot be guaranteed. If you must receive your order by a specific date, please contact us in advance of purchase to see if special arrangements can be made.

Nondeliverable Orders and Reshipping Orders
Customers must be available to accept their shipment at time of delivery. If a shipment becomes undeliverable, and any extra expenses are incurred and/or shipment is returned to sender, the customer will be held responsible for any such extra costs associated with the undeliverable shipment as well as all costs to re-ship the order. Shipping charges are nonrefundable.

Tracking Your Order
Please check the inbox, bulk, junk or spam mail folders of the email address associated with your account for shipping confirmation with tracking information. If you have not received a shipping confirmation email please contact us.

Shipping Delays
We are not responsible for late shipments due to holidays, weather, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. Please visit our FAQ for our list of company recognized holidays. If you need additional information, please contact us.

Fraud & Theft
CREDIT CARD FRAUD AND THEFT OF OUR MERCHANDISE WILL BE PROSECUTED.
 
Detailed fraud information may be found by clicking here. (You will be taken to another page on this site.)
 
 
Right to Serve and Account Termination
Urban Glam (UrbanGlamJewelry.com) is not a publicly traded company. Therefore we reserve the right to decline service to any person(s) for any reason and without reason.
 
We reserve the right to terminate your account and restrict your use of this site if we have reason to believe you have violated any of our terms and conditions and store policies, including providing us with false information.
 
Chargebacks
Chargeback: A charge to the customer that is reversed by the credit card issuer.
 UrbanGlamJewelry.com and Wynn Enterprises. will pursue chargebacks to the fullest extent of the law. Customer will be liable for all collection and legal expenses incurred in the collection of funds owe to UrbanGlamJewelry.com for item(s) purchased or received or breach of contract. Additionally, customer will be liable for all merchant processing fees incurred due to chargeback initiation, investigation and decision. Customer concedes that UrbanGlamJewelry.com and Wynn Enterprises will pursue and enforce these terms to the fullest extent of the law.
 
Policy Changes
UrbanGlamJewelry.com reserves the right to amend, modify or change the Conditions of Use (Terms and Conditions), Store Policies, and Privacy Policy at any time and without notice.

 

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